Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shopa2c.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@shopa2c.com.

Damaged or Incorrect Orders 

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery. Include your order number and photos of the issue so we can quickly review your claim and arrange a replacement or refund if appropriate.

Exceptions / Non-Returnable items

Because every Addicted2Cigars item is made to order, we do not accept returns or exchanges for incorrect size selection, buyer's remorse, or change-of-mind purchases.

Returns or replacements are available if:

• Your item arrives damaged
• Your item has a manufacturing defect
• You receive the wrong item

Please contact us within 7 days of delivery and include your order number along with photos of the issue so we can make it right.

Gift cards are non-refundable.

Exchanges 

Because each item is made specifically for you, we do not offer direct exchanges. If your order arrives damaged, defective, or incorrect, we'll gladly replace it at no additional cost.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopa2c.com.